SHIPPING POLICY

Policy application coverage

This Shipping Policy standardizes the full process of order processing, electronic product shockproof packaging, international logistics transportation, and abnormal problem handling, applying equally to all global customers and regions.

Free worldwide shipping official regulations

We provide permanent complimentary worldwide shipping for every customer order. There is no minimum order limit, and no shipping fees, handling fees, or regional surcharges will be charged during checkout.

Unified US dollar settlement standard

All website transactions are settled solely in US dollars. The final checkout price only includes product costs with no extra logistics expenses, ensuring transparent and consistent global pricing.

Standard pre-shipment preparation period

After payment confirmation, our team completes order checking, product integrity inspection, shockproof sealed packaging, and shipment arrangement within 1 to 3 business days.

Global unified estimated delivery time

All cross-border orders follow a unified delivery cycle of 6 to 12 business days. No expedited shipping option is available for any oral care product category.

Real-time logistics tracking service

Once the order is dispatched, the system automatically generates a tracking number and sends it to the customer’s reserved email. Users can check real-time logistics progress at any time.

Uncontrollable external logistics factors

Global cross-border delivery may be delayed due to unavoidable factors including customs clearance procedures, national statutory holidays, extreme weather, and third-party logistics system failures.

Delivery delay liability explanation

All quoted delivery times are estimated reference values only. We assume no legal liability for delays or package status changes caused by uncontrollable external factors beyond our operational scope.

Customer customs responsibilities

Customers must abide by local import regulations for electronic and personal care products in their region. All import tariffs, duties, and customs clearance fees shall be borne solely by the buyer.

Professional logistics abnormality support

Our team continuously tracks all order logistics status. Within policy scope, we provide official certification documents and targeted solutions for package damage, loss, and other logistics abnormalities.