CUSTOMER SERVICE POLICY

Policy scope and applicable principles

This Customer Service Policy formulates unified service standards for pre-sales consultation, order processing, logistics arrangement, and after-sales support. All clauses apply equally to global customers to deliver standardized, fair, and thoughtful cross-border shopping experiences.

Professional pre-sales oral care consultation

Our service team provides professional guidance including device function introduction, model selection, usage tutorials, oral cleaning matching suggestions, and daily maintenance tips, helping users select the most suitable home oral care equipment for personal needs.

Standard order processing timeline

After successful payment confirmation, our team completes order verification, product function inspection, shockproof and waterproof packaging, and shipment scheduling within 1 to 3 business days. Electronic oral devices are strictly packaged to prevent structural damage and water leakage during long-distance transportation.

Global unified delivery specification

All cross-border orders follow a unified global delivery cycle of 6 to 12 business days. Expedited shipping service is not available for any order to ensure consistent logistics treatment for all global users.

Permanent free worldwide shipping rules

All oral care devices enjoy permanent free worldwide shipping. No delivery fees, handling fees, or regional extra surcharges will be charged, and all transactions are uniformly settled in US dollars.

60-day universal return protection period

All orders come with a 60-day valid return window starting from the date of package receipt. Users can submit return applications within the period for non-human-induced faults such as functional failure, accessory missing, and transportation damage.

Fixed refund processing cycle

After returned products arrive at the warehouse and pass official inspection, all refund review, verification, and fund release procedures will be completed within 5 to 10 business days. Refunds will be returned to the original payment account in US dollars.

Equal service standards for all customers

We equally handle all consultations, order inquiries, usage questions, and after-sales applications regardless of order amount, purchasing region, or consumption frequency. No discriminatory or preferential service will be arranged.

Continuous service optimization mechanism

We continuously optimize service processes in line with American e-commerce standards and global user feedback, improving response efficiency, logistics tracking transparency, and after-sales problem-solving capabilities.

Warm and professional service tenet

We uphold rigorous, patient, and responsible service attitudes. We treat every oral care purchase related to personal health sincerely, providing reassuring full-cycle shopping experience for every family.