REFUND POLICY

Policy purpose and applicable scope

This Refund Policy establishes unified and fair return and refund standards for all water flossers, electric toothbrushes, teeth whitening devices, and home oral care products. It protects the legitimate rights and interests of global customers and standardizes cross-border after-sales processing procedures.

60-day valid return window

All global orders enjoy a 60-day valid return period calculated from the package receipt date. All formal return applications must be submitted within this period to obtain official inspection and refund qualifications.

Return product eligibility conditions

Returned oral care devices must remain unused, intact, free from artificial damage, water immersion, or scratch wear. All original packaging, user manuals, accessories, and supporting parts must be completely retained. Products damaged by improper personal use or disassembly are not eligible for returns.

Qualified refund and exchange scenarios

We support full refunds, partial refunds, or equivalent product replacements for quality defects caused by production and logistics, including functional failure, accessory missing, packaging damage, and incorrect product delivery.

Required evidence for return applications

Customers applying for refunds due to product quality problems need to provide clear photos or videos to verify product abnormalities. Our professional after-sales team will conduct objective evaluation and provide targeted solutions.

Standard refund processing timeline

After returned goods arrive at the designated warehouse and pass comprehensive official inspection, all refund auditing and fund issuance procedures will be completed within 5 to 10 business days.

Unified USD refund calculation standard

All refund amounts are calculated in US dollars based on the original order payment amount and returned to the initial payment channel. The final fund arrival time is subject to the processing rules of banks and payment platforms.

Equal after-sales protection for discounted orders

Summer discounted oral care sets and regular-priced products follow identical refund regulations. Promotional discounted orders with genuine quality faults will not be denied official after-sales guarantees.

Non-returnable circumstances

Unconditional returns due to personal subjective dislike of appearance, function adaptation, or usage experience without objective quality defects are not accepted. All return judgments comply with official policy standards.

Policy update and dispute resolution basis

We reserve the right to adjust this policy in accordance with international e-commerce norms and American consumer protection laws. All after-sales disputes are resolved based on the latest officially released policy version.